Home / Privacy Policy

Privacy Policy


We are appreciative of your faith in us and understand the significance of safe online transactions and data privacy. This privacy statement explains how your personal information is gathered, used, shared, and processed by Scalewala and its affiliates (collectively, “scalewala, we, our, us”) via the scalewala website, www.scalewala.com.

Although you are free to explore certain areas of the Platform without providing any information to us, please be aware that we do not ship any products or services outside of India through this Platform.

By using this privacy policy, you specifically consent to be bound by its terms and conditions. The user agrees to be bound by the terms and conditions of the applicable service or product. Please do not use or access our platform if you disagree.

Information Gathering

We gather and keep your information that you send us when using our platform. You can generally use the Platform without disclosing any personal information about yourself or identifying yourself to us. You are no longer anonymous to us once you provide us with your personal information. Whenever feasible, we make it clear which fields are necessary and which are not. You can always option not to use a specific service, product, or feature on the Platform in order to withhold information.

We might keep track on your purchasing patterns of behavior, preferences, and any other data you by choice enter into our platform. In order to better understand, safeguard, and support our users, we use this data for internal research on the demographics, interests, and behaviour of our users. A combined analysis and compilation of this data is done. This data could include your IP address, your computer browser information, the URL you just came from (and whether it is on our platform or not), and the URL you go to next (also on our platform or not).

While you register for an account, transact with us, or take part in any event or contest, we may collect personal information (such as email address, delivery address, name, phone number, credit card/debit card, and other payment instrument details) from you. While you are not required to register in order to access certain areas of our Platform, doing so is necessary in order to place orders and use our online services and content. We send you offers based on your interests and past orders using your contact information.

We will gather the information you give us if you choose to post messages on our comments section, chat rooms, or other message areas, if you choose to leave feedback on the Platform or the social media accounts we manage; or if you use voice commands, virtual try-and-buy features, or similar features to shop on the Platform. We keep this data for as long as is required to settle disputes, offer customer service, troubleshoot issues, or conduct internal research and analysis in compliance with legal requirements.

We may gather personal correspondence, emails, and letters that you send us, as well as correspondence from other users or third parties regarding your postings or activities on the Platform, into a file that is different to you.

Utilization of Your Information & Profile Data

To deliver the products and services that you’ve requested, we use the personal information you provide. You will have the option to opt out of any uses of your personal information that we make for marketing purposes. We utilize your personal data to help sellers and business partners handle and complete orders, improve customer satisfaction, settle disputes, troubleshoot issues, support a safe service, collect money, assess customer interest in our products and services, notify you of offers, products, services, and updates both online and offline, customize and improve your experience, identify and protect us against fraud, error, and other illegal activity, enforce our terms and conditions, and as further specified at the time of data collection.

We gather and examine demographic and profile data about our user’s activities on our Platform in an endeavor to continuously enhance our offerings of goods and services. In order to manage our Platform and assist in troubleshooting server issues, we collect and utilize your IP address. In addition to being used to identify you, your IP address is also used to collect general demographic data.

Occasionally, we may ask you to take part in voluntary surveys that are run by us or by a different market research company. Your personal information, contact details, date of birth, demographic data (such as zip code, age, or income level), characteristics like your hobbies, details about your home or way of life, past or present purchases, and any other information you feel inclined to share may be requested in these surveys. Participation in the surveys would only be voluntary and could involve the collection of voice data or video recordings. We use this information to customize your experience on our platform by showing you content based on your preferences and suggesting content we think you might find interesting.

Exchange of private data

We might give your personal information to outside parties, like vendors and business associates. In order for us to give you access to our products and services, fulfil your orders, improve your experience, get your feedback on products, collect payments from you, abide by the law, carry out market research or surveys, uphold our terms of use, support our marketing and advertising efforts, analyze data, help with customer service, and prevent, detect, mitigate, and look into fraudulent or illegal activities related to our product and services, we may need to disclose this information. If required by law or in the good faith belief that such disclosure is reasonably necessary to answer subpoenas, court orders, or other legal process, we may disclose personal information. In the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; address claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the public at large, we may disclose personal information to law enforcement agencies, third party rights owners, or others.

Should we (or our assets) intend to merge with, be acquired by, or reorganize, amalgamate, or restructure our business, we and our affiliates will share or sell all or part of your personal information with that business entity. In the event that such a transaction takes place, your personal information will be subject to this Privacy Policy being followed by the new combined entity or by another business entity.

Connections to Other Websites

Links to other websites or applications that might gather personal data about you might be available on our platform. We take no responsibility for the content or privacy policies of those websites that we link to.

Safety Measures

To protect your information, we keep appropriate physical, electronic, and procedural safeguards in place. We provide you with the use of a secure server whenever you access your account details. Once in our possession, we make sure to follow our security protocols to prevent unwanted access to your information. However, by using the Platform, users agree to the inherent security implications of data transmission over the World Wide Web and the Internet, which are never completely guaranteed to be secure. As a result, there will always be some inherent risks associated with using the Platform. It is the responsibility of users to protect their account’s login and password records.

Platform-wide Ads

When you visit our Platform, advertisements from third-party companies are served to you. These businesses may use data about your visits to this and other websites (but not your name, address, phone number, or email address) to show you tailored adverts about products and services that you might find interesting.

Your Legal Rights

We make every effort to guarantee that the personal data we process about you is correct and, when needed, kept up to date. We also take reasonable steps to ensure that any inaccurate personal data you tell us about is deleted or corrected, taking into account the purposes for which it is processed. Via the Platform’s functionalities, you can directly access, update, and rectify your personal information. You can access the Profile and Settings sections of our website to remove certain non-mandatory information. To help you with these requests, you can also write to us using the address listed below.

By writing to us at the address listed below, you have the opportunity to revoke any consent you have already given. Kindly include “for withdrawal of consent” in the message’s subject line. Before addressing your request, we will make sure it is legitimate. It is important to note that the withdrawal of consent will not be applied retroactively and will be in compliance with the relevant Terms of Use, this Privacy Policy, and any applicable laws. If you withdraw the consent you have granted us under this privacy policy, it may prevent you from using the Platform or limit the services we can provide to you for which we consider that information is required.

Your Acceptance

You agree that your information (including sensitive personal information) may be collected, used, stored, disclosed, and processed in other ways on our platform in compliance with this privacy policy by using our platform or by submitting your information. You represent that you have the right to disclose to us any personal information about other people and that you give us permission to use the information in accordance with this privacy policy.

You give us (as well as our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties like Credit services) permission to contact you by SMS, instant messaging apps, call, and/or email for the purposes listed in this Privacy Policy when you provide your personal information over the Platform or any partner platforms or establishments.

Modifications to this Privacy Statement

This privacy statement is subject to modification at any time without prior notice. You acknowledge that your use of the Website is subject to the most recent version of our Privacy Policy.

reach out

Please contact  contact@scalewala.com with any questions or concerns regarding the website or privacy policies.